How to cancel Xbox Gold subscription without sign in details?

My Xbox Gold membership is years old, I no longer have the login details (email address is likely deactivated) and struggling to get a customer number without the sign in details to cancel it.

xbox-live

Best Answer

If you cant connect to the account and can't get through with customer service, I think your only option would be to call the credit card company or other thing that is paying for the subscription and see if they have options where you can force stop regular payments to an account.

Pretty sure they can do so that any payments to MICROSOFT OF AMERICA INC will be blocked, and then the XBL subscription will end because the payment will bounce.

Fees may apply, check beforehand.

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How do I cancel my Microsoft subscription without a password?

Replies (2) \ue70d

Below Help with Microsoft account select "Stop recurring billing or cancel a subscription"

Click "Get help now"

Select your product and issue.

How do I cancel my Xbox Live Gold subscription online?

How to cancel Xbox Live Gold or Game Pass subscription

Open a browser and go to your Microsoft account.

Click on the Service & subscriptions tab.

Look for your Xbox Live Gold (or Game Pass) subscription.

Select Manage.

Find Turn off auto-renew and click on it.

Select Confirm cancellation.

How do I cancel Xbox Live Gold past due?

You can also cancel your subscription from your console. Press the Xbox button \ue3e3 on your controller and go to Profile & system > Settings. Select Account > Subscriptions, choose your subscription, and then follow the on-screen steps to cancel.

How to CANCEL Your Xbox Live Gold Subscription!

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