Kinect says it's not on a horizontal surface. is it broken?

my kinect (on xbox 360) keeps saying that it's not on a horizontal surface, and it refuses to work. It's on a perfectly horizontal surface. it has a fixed red light and the sensor does not move.

I think it's broken but I'm not sure. what could I do about it?

thank you!

xbox-360 kinect

Best Answer

From xbox support:

This means one of three things:

The kinect is not level (obviously not the case)
The kinect is at a temperature extreme (in which case, let it cool to room temperature)
The sensor is broken and needs replacing/repairing

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How do you fix a broken Kinect?

Make sure that the connector on the end of the Kinect cable is plugged firmly into the Kinect port on the back of the console. If the connector is firmly connected, unplug it, wait 10 seconds, and then plug it in again. If you're still having trouble, restart your console.

How do you know if your Kinect is working?

Check the Kinect settings

Press the Xbox button \ue3e3 on your controller to open the guide.

Select Profile & system > Settings > Devices & connections > Kinect. ...

If your Kinect sensor is unplugged or off, the Kinect screen indicates the status.

Plug your sensor in if necessary, and then select Kinect on.

Why is my Kinect not working on Xbox 360?

Unplug the sensor from the console, and then plug the sensor cable into the AUX port on the back of the console. Important Remove the power/USB adapter cable if your Kinect sensor came with one. Turn on the console.

Why is my Kinect not working on just dance?

If you are encountering issues with your Kinect: Position it 6 - 9 feet (2 - 3 meters) away from the play area. Have the camera at least 2 ft (60 cm) off the floor. Make sure it is close to the edge of the surface it is sitting on.

Kinect : The dark age of Xbox

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Leah Kelley, Laker, Laker, Laker