Pokémon Go crashes when I try to login
So I mistakenly uninstalled Pokémon Go and I reinstalled it and when I logged in using google, the game crashes. I am using an Samsung Galaxy S6. What am I doing wrong? It says: unfortunately Pokémon Go has stopped when I choose an account. I really want to get back to my account but it just won't work. I've tried re downloading the game but that does nothing. Help!
Best Answer
Don't worry about your account; all your data is stored server side and will be restored. I personally swapped to a new phone and could keep playing from where I left off just fine.
Firstly, make sure you've completely rebooted your phone to clear out any active apps and try launching Pokémon GO with no other apps running just to make sure this isn't an issue about having too little memory available.
If that doesn't work here's what you can do to completely reset every bit of data for Pokémon GO which should hopefully make it able to launch again (I doubt what you have is a hardware issue since the S6 is a very high-spec phone which shouldn't have any issues rendering the game).
The following instructions should work for any phone running Android 6 Marshmallow.
- Open the settings app.
- Tap the menu item called 'Apps' or 'Applications' (This name can differ between devices; ex. the Nexus 5X says 'Apps' and the Samsung Galaxy S6 says 'Applications').
- Specifically for the Samsung Galaxy S6: Tap the item called 'Application Manager' to show your installed apps instead of the default Samsung ones.
- Find the item named Pokémon GO in the list and tap it.
- You should see the app name and icon at the top and a list below. Tap 'Force Stop' at the top.
- Now tap storage from the list below.
- You should see two buttons, 'Clear Data' and 'Clear Cache'. Tap 'Clear Data' ('Clear Data' should also clear the cache).
- Tap back once to return to the menu where you can see the 'Uninstall' button and tap it.
- Pokémon GO should be completely uninstalled with all of its data removed too. Go to the Google Play store and download it again.
- Attempt to login using your preferred account, it should launch.
What this process is attempting to do is clear every single bit of data related to Pokémon GO from your phone since sometimes an app uninstall won't completely remove it.
If this doesn't work, please comment.
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How do you fix Pokémon Go when it keeps crashing?
1. Pok\xe9mon GO keeps crashing.Why does Pokémon Go fail to login?
You may receive \u201cfailed to log in\u201d or \u201cunable to authenticate\u201d error messages if our servers are experiencing a temporary issue or your network connectivity is poor. Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again.Why Pokémon Go is not opening?
Ensure your Pok\xe9mon GO app is up to date Pok\xe9mon GO works best when using the newest version of the app. If you're experiencing an issue with an older version of the app, please update your Pok\xe9mon GO app and see if this fixes the problem for you. Open the Google Play Store app. On the top left, tap the menu button.Why is Pokémon Go kicking me out?
Several Pok\xe9mon Go users see the \u201cOur servers are experiencing issues\u201d message when they login to their account. This issue may be owing to the server being completely capped out. Therefore, you will need to wait for some time and sign in again. You can also force quit it and try to sign in again.Protest Against Pakistan: पाकिस्तान के खिलाफ POK में बगावत, \
More answers regarding pokémon Go crashes when I try to login
Answer 2
Without a crashlog or backtrace it will be impossible to know what could be causing the crash. Even with the logs it might be difficult for an end-user to identify the cause of the crash, as the log may need to be symbolicated, etc.
I would open a ticket with Niantic by reporting an issue signing in. There is also a report a bug form, but I feel that this is specifically a log in issue, so the first link would be your best bet.
Answer 3
A simple solution to this is - Log out and again Log in to the game.
But since you're already logged in and the game simply crashes on starting, here's something you can try:
- Uninstall the current Pokemon GO App from your phone.
- Download the latest version from the Play Store and install it.
- Run it. Log in using the Google Account.
I too once faced this problem and following the above steps solved it for me. Good luck!
Answer 4
Since there is no log of any sort. I would suggest clearing cache of google play services. because google play services is the app that deals with logging in to a google+ account in the game.
If this does not open then try Venoda's solution if you haven't already tried. I think after clearing cache of both app will resolve this issue.
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: mentatdgt, Tobias Dziuba, Pixabay, Tatiana Syrikova
