Was my PS4 hacked or my account stolen? [closed]

My PS4 is at home, I have no way of getting into contact with it. I'm not sure if my PS4 was hacked or if someone took over my account. Someone bought about $200 worth of stuff from my account and I don't know if it was a hack or not. Nobody has my login and even if someone did try to log in, won't I see it if someone is trying to access it if I have the 2-step verification thing? I'm not sure what to do, I already filed a police report just in case, once I get back into the building. Someone help!

ps4

Best Answer

Luckily, there are several tutorials on what to do if your Playstation account is compromised.

From PS4Home:

Change your Playstation network password immediately
Enable Two-factor authentication
Contact your bank to reverse current charges and prevent future charges from Sony
If possible, use the PS4's remote play function (requires app download) to the hacker's console and deactivate it as the primary user
Alternatively, contact Sony customer support to have them rescind the the hacker's status as the primary user of your account for you
File a police report on the incident

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Can you recover a hacked PlayStation account?

If you find that your PSN account has been hacked, there are many steps you can take to recover it....Why Use DoNotPay to Recover Your Hacked PSN Account.FastYou don't have to spend hours trying to find solutions to recover your account.SuccessfulYou can rest assured knowing we'll make the best case for you.1 more row

What happens if my PlayStation account gets hacked?

If you suspect that your PSN account has been compromised, you should immediately take the following actions: Change or reset your PSN password. Remove payment methods associated with your PSN account. Review your PSN and bank transactions.

What do I do if my PlayStation was stolen?

Go file a police report. ...

Grab your PS4 Mac address from your router. ...

Contact Sony customer support. ...

Contact the officer in charge of your case and provide them with the same info you gave Sony. ...

The next time your PS4 logs online Sony will be able to trace the location via IP address.

Can someone hack my PlayStation 4?

A newly-discovered hacking exploit has opened up the PlayStation 4 and Pro, and may work on a PS5 too. A trio of console hackers have released the hack, which works on consoles with firmware update 9.00 and earlier, and allows for homebrew apps and unauthorised copies of games to be played.

Recover your PSN Account got Hacked or Lost

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

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