Sims 4 thumbnail error

Sims 4 thumbnail error - Expressive angry businessman in formal suit looking at camera and screaming with madness while hitting desk with fist

I've been having some issues with the Sims 4. My thumbnails are constantly glitching up, and it's quite a nuisance. This has happened in the previous games, too -- so I'm not sure if it's my computer, or what.

Here are my specs:

Windows XP Home Edition, SP3
Pentium Dual Core CPU E400 @ 2.70GHz
2.69GHz, 2.00 GB of RAM
ATI Radeon HD 4300/4500 Series
DirectX 9.0c

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Best Answer

Go to My Documents -> Electronic Arts -> The Sims 4 (or wherever you store your games)

Delete the Cache directory and the localthumbcache file.

Launch Sims 4 again and the problem should be fixed. This happened to me a while ago too.




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📷 HOW I CREATE MY THUMBNAILS | w/ PHOTOSHOP | The Sims 4 Thumbnail Tutorial




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Answer 2

Diagnose DEP issues:

  1. Open System Properties dialog box. a. Right click Computer. b. Select Properties. c. Click Advanced system settings.

  2. Open DEP-related settings. a. Click Settings (Performance) > Data Execution Prevention.

  3. Exclude EXE: a. Add all the files from C:\Program Files (x86)\Electronic Arts\The Sims 4\Game\Bin b. Click OK, do reboot.

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