Why isn't Diep.io loading?

I have just got on to diep.io, and it is stuck on the "Connecting" screen. Also, it keeps refreshing. How do I fix this? I am using a Windows 10 Surface Laptop and Microsoft Edge. How can I fix this?

technical-issues diep.io

Best Answer

There are literally dozens of reasons why Diep.io may not be correctly loading. All we can really do is troubleshoot the problem; as we rule at certain things, we can pinpoint the problem, and ultimately have it resolved.

Make sure you are using the correct weblink. Ensure that the link you are using is https://diep.io. This is the link you should be using, and older links may cause problems.
Make sure you have Internet access. This goes without saying, but check that you can move to other websites, such as Google.
Try another web browser. Check if you can access the game from another browser. I always recommend Google Chrome. As an IT professional I would not recommend using Windows Edge to my worst enemy.
Make sure your web browser is updated. Out of date web browsers cause problems. Make sure you're using an up to date browser. If you are unsure of how to update your web browser, there are easy to follow guides for Microsoft Edge, Google Chrome, Mozilla Firefox, Opera and Safari.
Make sure the site isn't down. It is entirely possible that the site is just down. You can always ask a friend to check; alternatively, it might work on another device, so you know it must be up. If you don't have the means to check, try looking them up on isitdownrightnow.com. This will tell you if the site is responsive to an external source.

If all this fails, I usually recommend getting in touch with technical support. I can't find any, for this game.

We might be able to provide more help if you give us more information. Firstly, make sure you try the game on Google Chrome. I say this because we need to use this browser for the next steps.

Open the game in Google Chrome, and press F12. This will bring up the developer console. Select "Console" from the horizontal tabs along the top, and look at the screen that comes up. Depending on your expertise, you may be able to use this information to solve the problem by yourself; but you could also take a screenshot of this information and include it in your question to provide us more specific information about your unique situation.